Terms & Conditions
Securing Your Booking:
Once your tour date has been selected, and contact form recieved, we will contact you by phone to discuss the wine region, wines/wineries and dining options available.
After we have had a chat you will be emailed your tour itinerary with winery links for your perusal. Upon acceptance a deposit of $300 is required to confirm your booking.
You will be contacted in the week prior to your tour for final tour payment and to confirm pick up address and time.
Contact Details: We will communicate with you via the details you provide at the time of booking, so please ensure these are correct. If your details change, please contact us via phone or email no later than 7 days before your tour date.
Consumption of Alcohol: Any tour participants consuming alcohol on tour must be 18 years of age or older. Participants are responsible for their own alcohol intake and behaviour and we shall not be liable for any injuries, damages, or losses that occur as a result of intoxication.
Our Expectations on Conduct: We value respect and kindness on our journeys. If anyone’s conduct is rude or aggressive towards our tour guides, other passengers, or staff at the venues we visit, or puts others (or their property) at risk, we’ll have to say goodbye and ask them to leave mid-tour. No refunds, and any extra costs are on them.
Respecting Places and Spaces
If there’s any damage to our vehicles during your tour (including incidents of sickness in vehicles), repair costs fall to the one responsible. Any other property damage is taken up with the respective owners.
Passenger Cancellations: We understand that things happen so we have a cancellation policy that gives you as much flexibility as our small business can reasonably afford.
If you give us:
More than 14+ days notice: We are happy to offer you a full refund.
Between 7 and 14 days notice: We can offer a 50% refund. The closer we get to the tour date, the less likely it is that we will be able to resell your spot if you have to cancel, so this partial refund protects our business from unrecoverable losses.
Less than 7 days notice: Unfortunately, we are unable to refund you. This includes “no-shows” and missed tours.
Notice period is calculated from 10:30am on the date of your scheduled tour, and any refunds are exclusive of booking fees. To cancel your booking, please email or call us.
Tour Company Cancellations: In the very rare occasion that we have to cancel your tour- maybe not enough people joined, or our tours are hampered by illness, the weather, or other surprising turn of events – we will work with you to find an alternative date or offer you a full refund (minus any booking fees).
Rest assured that we will give you as much notice as possible, and will also do our best to help you find an alternative tour provider with a comparable offering so you can be confident that you will not be left without.
Injuries, Damages or Losses: We shall not be liable for any injuries, damages, or losses incurred during you tour with us, except to the extent of our duties under Western Australian law. Notwithstanding this, we take the utmost care to ensure you are safe and comfortable during your time with us.
If you misplace something, we’ll do our best to reunite you with your belongings, but we can’t guarantee their return. Unclaimed items find new homes or are charitably donated after a month.
Photos and Videos: By booking a tour with us, you agree that any photos or videos that you appear in may be used for marketing and promotional purposes.
By booking a tour, participants agree to abide by these terms and conditions.